Joaz Banbeck wrote:Nice goals.
Can you define them a bit more? ( I mean "improving the member experience" sounds great, but what does it involve? Beer and hookers? )
Well, for that one, I can repeat the list I gave. Lisa, Allen, and I are supposed to discuss it in more detail and pick a few.
me wrote:1. Fix the AGA "user experience."
* Make interacting with the AGA as easy as possible (example: no one had been looking at the email to the webmaster while the position was vacant; lots of requests had gone unnoticed for months).
* Don't overload/overwork volunteers; make sure volunteers get public recognition.
* Improve/fix/change whatever the AGA does now to make a system which: a) notices when a volunteer goes AWOL and recovers, b) doesn't make volunteers feel like we don't trust them, and c) reduces the chance that volunteers will go AWOL.
* Create a "How to run an AGA chapter" document. Send it to new chapters. (method: task someone with soliciting feedback from current chapter reps and compiling it. Have someone else edit it.)
* Create a chapter mentorship system. Obtain and publish a list of chapter reps who are willing and able to help new chapters get started. Make sure everyone knows who to contact when they have a question they don't know the answer to.
* Announce our goals in the ejournal so members can hold us accountable. Inform the membership about what the board is doing; I think there ought to be a position, held by one of the board members, with a job description of keeping members informed. This person would do things like write press releases for the ejournal, etc. Posting the minutes to the website is not enough; people don't read them and they're a month behind anyway. If you all agree, I'll volunteer.
For the other goals, no list like the above was behind them. You'll have to judge from the minutes how well defined you think they are. IMO one of them has an under-specified success condition.
The board meeting was quite long, we spent a lot of time discussing this, and perhaps even more discussing some policies Gordon has recommended we implement. (We voted to send the policies to the policy and governance committee for review. HKA, if you're lurking-- hide, they're coming for you.

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