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Offline jug
 Post subject: DGS connection problems
Post #1 Posted: Sat Aug 13, 2016 6:53 am 
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Hi,

there seems to be a server or network problem with DGS (Dragon-Go-Server).
From Germany I cannot reach the server (http://www.dragongoserver.net) nor the provider (http://www.samurajdata.se).

Tracking the latest status on http://senseis.xmp.net/?DragonGoServer

Can somebody from other countries report about those problems as well?

Cheers,
/JUG (DGS-Admin)
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Offline ez4u
 Post subject: Re: DGS connection problems
Post #2 Posted: Sat Aug 13, 2016 7:05 am 
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jug wrote:
Hi,

there seems to be a server or network problem with DGS (Dragon-Go-Server).
From Germany I cannot reach the server (http://www.dragongoserver.net) nor the provider (http://www.samurajdata.se).

Tracking the latest status on http://senseis.xmp.net/?DragonGoServer

Can somebody from other countries report about those problems as well?

Cheers,
/JUG (DGS-Admin)

Connection timed out from Japan 2016-08-13 23:03 GMT +9

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"Short-lived are both the praiser and the praised, and rememberer and the remembered..."
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Offline DrStraw
 Post subject: Re: DGS connection problems
Post #3 Posted: Sat Aug 13, 2016 7:16 am 
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Online playing schedule: Every tenth February 29th from 20:00-20:01 (if time permits)
and from the USA

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Offline 1/7,000,000,000
 Post subject: Re: DGS connection problems
Post #4 Posted: Sat Aug 13, 2016 7:19 am 
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can't log in either from Germany
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Offline jug
 Post subject: Re: DGS connection problems
Post #5 Posted: Sat Aug 13, 2016 7:39 am 
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I've managed to reach someone from the provider ... they are looking into it ...
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Offline jug
 Post subject: Re: DGS connection problems
Post #6 Posted: Sat Aug 13, 2016 8:53 am 
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[UPDATE]:
Response from provider-support:
Quote:
Our fiber link to our internet service provider is down since 14:55. The fault has been reported to the internet service provider, they're sending a technician to the fiber connection point to fix it. I have no time estimate yet for when it will be fixed. The DGS server itself is up and running normally, no problems there.
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Offline DrStraw
 Post subject: Re: DGS connection problems
Post #7 Posted: Sat Aug 13, 2016 9:18 am 
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jug wrote:
[UPDATE]:
Response from provider-support:
Quote:
Our fiber link to our internet service provider is down since 14:55. The fault has been reported to the internet service provider, they're sending a technician to the fiber connection point to fix it. I have no time estimate yet for when it will be fixed. The DGS server itself is up and running normally, no problems there.


Well, maybe. If a game times out before anyone can log back in it could be a problem.

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Offline jug
 Post subject: Re: DGS connection problems
Post #8 Posted: Sat Aug 13, 2016 9:24 am 
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DrStraw wrote:
Well, maybe. If a game times out before anyone can log back in it could be a problem.

That should not be a problem.

The DGS-clocks don't use the server systems time, but have an external trigger (from a German server) ... and as this server also cannot reach the DGS-server, the DGS-clocks are not "triggered", i.e. not running either.
So there shouldn't be any timeouts as all DGS-clocks are not running.
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Offline DrStraw
 Post subject: Re: DGS connection problems
Post #9 Posted: Sat Aug 13, 2016 9:57 am 
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jug wrote:
DrStraw wrote:
Well, maybe. If a game times out before anyone can log back in it could be a problem.

That should not be a problem.

The DGS-clocks don't use the server systems time, but have an external trigger (from a German server) ... and as this server also cannot reach the DGS-server, the DGS-clocks are not "triggered", i.e. not running either.
So there shouldn't be any timeouts as all DGS-clocks are not running.


Interesting. Why? It seems someone convoluted.

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Still officially AGA 5d but I play so irregularly these days that I am probably only 3d or 4d over the board (but hopefully still 5d in terms of knowledge, theory and the ability to contribute).
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Offline jug
 Post subject: Re: DGS connection problems
Post #10 Posted: Sat Aug 13, 2016 11:00 am 
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DrStraw wrote:
jug wrote:
The DGS-clocks don't use the server systems time, but have an external trigger
Interesting. Why? It seems someone convoluted.

The same question I've asked myself when I joined as DGS-developer. I think this system was like that from the very beginning in 2001.
But one obvious advantage is exactly the current situation: when there's a network problem on reaching the server, then the clocks are stopping as well.

But indeed I still don't like it very much (except this nice benefit with the timeout-prevention-on-network-problem) as it make some time-related things pretty hard & complex.
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Offline jug
 Post subject: Re: DGS connection problems
Post #11 Posted: Sat Aug 13, 2016 11:07 am 
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[UPDATE from provider]: Fiber cut has been ruled out. Estimate for earliest fix according to ISP is at 20:45 CEST. Error is most probably in the access router at the ISP end.
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Offline jug
 Post subject: Re: DGS connection problems
Post #12 Posted: Sat Aug 13, 2016 12:15 pm 
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Connection problem was resolved at 20:54 CEST. DGS is available again.

Cheers,
/JUG (DGS-Admin)
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