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What do you think about the current mod activity?
There is too much mod activity. 19%  19%  [ 9 ]
There is perhaps a little too much mod activity. 15%  15%  [ 7 ]
The mod activity is at an acceptable level. 21%  21%  [ 10 ]
The mods have got the balance just right. 13%  13%  [ 6 ]
There could be a little more mod activity. 6%  6%  [ 3 ]
There is not at all enough mod activity. 4%  4%  [ 2 ]
This poll is inappropriate! 4%  4%  [ 2 ]
I'm just thankful for order they provide, from the chaos of the net. :) 19%  19%  [ 9 ]
Total votes : 48
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 Post subject: Re: Moderation level
Post #61 Posted: Mon Apr 07, 2014 7:37 pm 
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Come on, TChan, you’re taking it too personally again ;-) it’s not about fingerpointing, I believe, it is about how we (that’s all of L19) find a good way to solve this dilemma, it’s not about finding a culprit.

—————————————————————————

Does the mod team actually look for new mods every once in a while? It seems healthy to me get an infusion of new blood regularly, not only to give long-serving mods some well-earnt relief, but also to keep pace with forum growth, etc.

But I believe this “job” often attracts people with a strong wish to exert power over others, with authoritarian tendencies … therefore, when I was co-mod in a German Mac forum in one of my former lives, I recommended to directly invite the few people we’d like to be mods to join the team rather than publicly ask for volunteers, to prefer those who’d be somewhat reluctant to do such a job over those who flooded us with wishes to become mods.

When I look at our member list, sorted by number of posts in descending order, I can see at least ten people among the top 50 posters whom I’d love to see as co-moderators here, because of the wits they show in their contributions, because of their manners, because of their obvious social competence, because they are helpful, clever, and friendly … and I can imagine how they’d be “somewhat” reluctant … because they are critical of themselves, and this is exactly why I’d like them to be mods.

Cordially, Tom

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 Post subject: Re: Moderation level
Post #62 Posted: Tue Apr 08, 2014 1:06 am 
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Bonobo wrote:
But I believe this “job” often attracts people with a strong wish to exert power over others, with authoritarian tendencies … therefore, when I was co-mod in a German Mac forum in one of my former lives, I recommended to directly invite the few people we’d like to be mods to join the team rather than publicly ask for volunteers, to prefer those who’d be somewhat reluctant to do such a job over those who flooded us with wishes to become mods.

When I look at our member list, sorted by number of posts in descending order, I can see at least ten people among the top 50 posters whom I’d love to see as co-moderators here, because of the wits they show in their contributions, because of their manners, because of their obvious social competence, because they are helpful, clever, and friendly … and I can imagine how they’d be “somewhat” reluctant … because they are critical of themselves, and this is exactly why I’d like them to be mods.

Cordially, Tom


Agree. Sensei's Library does this. Librarians (mods) are invited by the admins based on a proven track record of high quality contributions and level-headedness in discussions.

I am also, generally, in favour of having many mods who each do very little. More hands make for lighter work. 90% of the work is just removing spam anyway, and more mods also increases the chance of at least one of them being online at any time and therefore able to respond quickly.


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Post #63 Posted: Tue Apr 08, 2014 8:09 am 
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By the way, how is it that this thread, which is updated every few days (one could also say it is being pushed up), and often with a changed title, is NOT spam, while that teacher’s post is considered spam?

I have meanwhile purchased GoEye, it is a nice app, but the constant pushing is quite annoying, IMNSHO.

Just to show how things are being handled quite differently, and how they may be perceived quite differently.


Greetz, Tom

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 Post subject: Re: Moderation level
Post #64 Posted: Tue Apr 08, 2014 8:32 am 
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Bonobo wrote:
By the way, how is it that this thread, which is updated every few days (one could also say it is being pushed up), and often with a changed title, is NOT spam, while that teacher’s post is considered spam?

I have meanwhile purchased GoEye, it is a nice app, but the constant pushing is quite annoying, IMNSHO.

Just to show how things are being handled quite differently, and how they may be perceived quite differently.


Greetz, Tom


Actually, I think that thread is a good example of how promotion of a commercial product or service should be handled.

GoEye2012's product is clearly relevant to the go community, so I think it is fine to announce it and talk about it. He has posted a single thread about it, in a relevant subforum (subforum description: For discussing go computing, software announcements, etc.) and keeps using that single thread (just changing the subject sometimes). As I said in another place: Threads are easy to ignore, far easier than posting comments all over other threads, which break the flow of conversation. Furthermore, using a single thread also avoids cluttering up the subforum index page.

So in my opinion, GoEye2012 sets an excellent example here. If we allow posts about products/services, then his way of doing it is probably the least intrusive way of doing it. The only criticism I have is that he perhaps updates too often (though he is definitely not the only poster there). A recent update like "A few crash bugs have been found causing crash when moving a game to an empty game group(collection). These will be fixed asap. Thanks." is pointless, IMO.

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Post #65 Posted: Tue Apr 08, 2014 9:59 am 
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Bonobo wrote:
By the way, how is it that this thread, which is updated every few days (one could also say it is being pushed up), and often with a changed title, is NOT spam, while that teacher’s post is considered spam?

I have meanwhile purchased GoEye, it is a nice app, but the constant pushing is quite annoying, IMNSHO.

Just to show how things are being handled quite differently, and how they may be perceived quite differently.


Greetz, Tom


I like that thread, if I want to know something about how GoEye is getting on I can just visit there. If I don't, I can just ignore the thread safe in the knowledge that all I'm missing is GoEye material. I agree with Herman, this is ideal.

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Post #66 Posted: Tue Apr 08, 2014 10:17 am 
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HermanHiddema wrote:
Bonobo wrote:
But I believe this “job” often attracts people with a strong wish to exert power over others, with authoritarian tendencies … therefore, when I was co-mod in a German Mac forum in one of my former lives, I recommended to directly invite the few people we’d like to be mods to join the team rather than publicly ask for volunteers, to prefer those who’d be somewhat reluctant to do such a job over those who flooded us with wishes to become mods.

When I look at our member list, sorted by number of posts in descending order, I can see at least ten people among the top 50 posters whom I’d love to see as co-moderators here, because of the wits they show in their contributions, because of their manners, because of their obvious social competence, because they are helpful, clever, and friendly … and I can imagine how they’d be “somewhat” reluctant … because they are critical of themselves, and this is exactly why I’d like them to be mods.

Cordially, Tom


Agree. Sensei's Library does this. Librarians (mods) are invited by the admins based on a proven track record of high quality contributions and level-headedness in discussions.

I am also, generally, in favour of having many mods who each do very little. More hands make for lighter work. 90% of the work is just removing spam anyway, and more mods also increases the chance of at least one of them being online at any time and therefore able to respond quickly.

Agree.
Although I have to point out that there is also a downside of having many mods/admins, especially when we also consider that TOS, as it must, contains grey areas and requires admin discretion. The more mods/admins we have, the more different way to interpret those grey areas, and thus the more variety in dealing with a particular type of situation depending on which admin happened to deal with it. This usually creates general unhappiness.

This is, partly, the issue with KGS admins, no? Different admins interpreting stuff differently?

So either we have tight communication between admins to lower the discrepancies, or strong supervision, or better written TOS, or more understanding users, or all of the above. And maybe there is some "best" number of admins - a number which minimizes the discrepancies and yet spread the workload enough.

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Post #67 Posted: Tue Apr 08, 2014 10:28 am 
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Bantari wrote:
Agree.
Although I have to point out that there is also a downside of having many mods/admins, especially when we also consider that TOS, as it must, contains grey areas and requires admin discretion. The more mods/admins we have, the more different way to interpret those grey areas, and thus the more variety in dealing with a particular type of situation depending on which admin happened to deal with it. This usually creates general unhappiness.

This is, partly, the issue with KGS admins, no? Different admins interpreting stuff differently?

So either we have tight communication between admins to lower the discrepancies, or strong supervision, or better written TOS, or more understanding users, or all of the above. And maybe there is some "best" number of admins - a number which minimizes the discrepancies and yet spread the workload enough.


One difference with KGS is that we have a report button here. When in doubt (i.e beyond obvious spam and such), you can always wait and see whether any user reports the post. That way, part of the moderation duty actually shifts to all users. If a post bothers nobody, no need to moderate, right?


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Post #68 Posted: Tue Apr 08, 2014 10:42 am 
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Bantari wrote:
[..] downside of having many mods/admins [..] The more mods/admins we have, the more different way to interpret those grey areas, and thus the more variety in dealing with a particular type of situation [..]

So either we have tight communication between admins to lower the discrepancies, or strong supervision, or better written TOS, or more understanding users, or all of the above. And maybe there is some "best" number of admins - a number which minimizes the discrepancies and yet spread the workload enough.

Agree, “all of the above”.

Also, I wouldn’t call it a “downside”, I view tight communication among moderators as mandatory, like I wouldn’t call it a downside that I need to breathe in order to stay alive :-)
Every forum has (or should have) a private area for mods where they can rail on about the plebs as much as they like :twisted:


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Post #69 Posted: Tue Apr 08, 2014 10:43 am 
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HermanHiddema wrote:
Bantari wrote:
Agree.
Although I have to point out that there is also a downside of having many mods/admins, especially when we also consider that TOS, as it must, contains grey areas and requires admin discretion. The more mods/admins we have, the more different way to interpret those grey areas, and thus the more variety in dealing with a particular type of situation depending on which admin happened to deal with it. This usually creates general unhappiness.

This is, partly, the issue with KGS admins, no? Different admins interpreting stuff differently?

So either we have tight communication between admins to lower the discrepancies, or strong supervision, or better written TOS, or more understanding users, or all of the above. And maybe there is some "best" number of admins - a number which minimizes the discrepancies and yet spread the workload enough.


One difference with KGS is that we have a report button here. When in doubt (i.e beyond obvious spam and such), you can always wait and see whether any user reports the post. That way, part of the moderation duty actually shifts to all users. If a post bothers nobody, no need to moderate, right?

Right.

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Post #70 Posted: Tue Apr 08, 2014 10:44 am 
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Bonobo wrote:
Bantari wrote:
[..] downside of having many mods/admins [..] The more mods/admins we have, the more different way to interpret those grey areas, and thus the more variety in dealing with a particular type of situation [..]

So either we have tight communication between admins to lower the discrepancies, or strong supervision, or better written TOS, or more understanding users, or all of the above. And maybe there is some "best" number of admins - a number which minimizes the discrepancies and yet spread the workload enough.

Agree, “all of the above”.

Also, I wouldn’t call it a “downside”, I view tight communication among moderators as mandatory, like I wouldn’t call it a downside that I need to breathe in order to stay alive :-)
Every forum has (or should have) a private area for mods where they can rail on about the plebs as much as they like :twisted:

In the ideal world, sure.
But I guess in the ideal world we would need no admins at all.

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Post #71 Posted: Tue Apr 08, 2014 10:47 am 
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Bantari wrote:
Bonobo wrote:
[..]

In the ideal world, sure.
But I guess in the ideal world we would need no admins at all.

Not quite sure where this constructive <cough> contribution is meaning to lead towards … but how shall we get there if we not begin taking small steps?

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Post #72 Posted: Tue Apr 08, 2014 11:15 am 
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Bonobo wrote:
Bantari wrote:
Bonobo wrote:
[..]

In the ideal world, sure.
But I guess in the ideal world we would need no admins at all.

Not quite sure where this constructive <cough> contribution is meaning to lead towards … but how shall we get there if we not begin taking small steps?

Well, the point is that, it not being the ideal world, and people being the way they are (yes, even the mods/admin are people) - we should build some functionality to prevent the admins from getting out of hand if there are too many of them. For example - we cannot just assume the admins will have tight communication lines, this should be somehow imposed on the system. And so on...

Its nice to say "all of the above", but how do you enforce it? Or do you think admins will behave without?

Small steps are great, but these small steps should be taken with an eye on any future issues - especially if we go the path of many many admins. Which means, the sooner we identify potential problems, and the sooner we implement countermeasures, the better.

Sorry for not explaining it better, I honestly thought that was self-evident and mentioning that the world is not ideal would be enough of a clue. My bad.

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Post #73 Posted: Tue Apr 08, 2014 11:20 am 
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My college club's former secretary once said this about club politics: "We are a club that meets to play board games..."

That simple statement has stuck with me for three years now as a reminder of the fact that a society's politics are only supposed to facilitate the goals of the society. It also put a sobering perspective on our small organization that was getting too wrapped up in its own internal affairs. To this day, we are still a club that meets to play board games.

In the case of our forum, the reminder would be "We are a forum that meets to talk about a board game." Any additions to the TOS, changes in policy, addition of new moderators, etc. should be done with this as the goal.

All I expect from L19 is a pleasant place to talk about go online. Nothing more and nothing less. So far, it has been this for me.

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Post #74 Posted: Tue Apr 08, 2014 2:07 pm 
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I'm pretty sure that there are fewer active mods than there were in the past. So while we should make sure anyone who becomes a mod is well suited, I think the worry about too many mods is merely hypothetical.

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Post #75 Posted: Tue Apr 08, 2014 5:25 pm 
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Actually one idea I had (though it requires a change to the forum software so probably new mods is easier) was if many (>10?) people reported a post it would get deleted immediately. That way the community could clear up spam without the need for admin action. There is the problem it could be abused to bully annoying people who don't break the rules, so perhaps there could be a role less powerful than an admin but more than a regular user of "spam killer" and maybe once 2 (?) of those marked it as spam delete it. I heard Kaya had some sort of community-based censor feature like this, did it work ok (or were there never enough users/spam/troublemakers to tell)? Or maybe instead of delete just hide, rather like the spam comments feature on youtube, and delete once an admin/spam killer says ok.

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Post #76 Posted: Wed Apr 09, 2014 1:16 am 
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daal wrote:
tchan001 wrote:
quantumf wrote:
This has highlighted a technical flaw with the way moderation seems to happen. I saw all the posts before the mods saw them, as I use the "view new posts" feature. I did NOT see the subsequent banning, because the posts are edited in place, and hence do not show up again in "view new posts". So the bans are mostly invisible to me, which I think is a problem.

I imagine my usage is typical of many users of the forum, and I would thus like to request that banned posts somehow trigger the "view new posts" flag. I don't know if this can be achieved in any way apart from the mods replying to the post?

So what you are asking for is that whenever the forum attracts a spammer who spams countless threads while nobody is monitoring, you would like to be notified of each change made by admins/mods to remove the spam and the person who was banned as a serial spammer.


What he's asking for is to be kept informed about important events. If his suggestion is impractical, why not just say so? Perhaps another possibility would be if edits could be made trigger the "new posts" flag.

tchan001 wrote:
And under your logic, cleaning spam would not be regarded as an "important event" so it should be prioritized lower in the list of things to do, since there seems to be such a belief that there is too much moderation here already?

Perhaps I should indeed take a more hands-off approach as many other mods/admins other than JB and myself seem to be doing and just let the self moderation ability of the forum manifest itself to the best of it's ability. Thank you all for your kind thoughts about how we should tone down moderation on the forum.


tchan001 wrote:
Please do ask the other eagerly waiting mods and admins to delete the spam and handle other reported matters because I am currently on break from moderation duty and will resume only after I feel completed rested.


I have the feeling that my words are being twisted in my mouth. Quantumf's suggestion to flag banned posts was clearly not about spam. It was about informing members about administrative actions that we as a community are rightly interested in knowing about. There is a difference between an admin/mod deleting spam, which all forum members unquestioningly support, and an admin/mod prohibiting a member from expressing themselves. The latter is a matter that many of us have strong feelings about, to the point of finding some such admin/mod decisions unjust or even harmful to the community as a whole. It is about such instances that my comments and those of quantumf were directed.

If you consider this a personal criticism, I can understand that, because as an admin/mod also your decisions also are being questioned. But why shouldn't they be questioned? Isn't it your job as a moderator to act in our interests? If the actions of moderation appear to members of the community immoderate, should there be no mechanism to correct these actions? To imply that we would prefer to be spammed is not the point, and to retaliate against criticism with threats of allowing the forum to be spammed is not an appropriate response.

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Post #77 Posted: Wed Apr 09, 2014 2:58 am 
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Criticize my moderation all you want. I'm just informing you that I'm tired of moderating the forum at this time and am taking a break. Doesn't mean I won't join in conversations as a regular member though.

As a moderator, we are supposed to sign off our notices, warnings, and bans to show which moderator made certain judgements and are therefore entirely open to the membership for criticism of our actions. While there is quite a long list of global moderators, how often do you see the other moderators make judgements on potential hazards as defined under the guidelines? It gets very tiring when many of those who have the power just sit on their hands and the few who do try to protect the forum with their interpretation of gray areas of the guidelines end up with all the criticism. If you look at who signs off on the red letterings, you know who does the moderation and administration VOLUNTEER work. Why don't people who want to report problems try to PM some of the other mods/admins and get them to carry some of the load? I just feel very tired now and need some rest. When I feel rested, I'll gladly help out again.

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Post #78 Posted: Wed Apr 09, 2014 5:14 am 
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tchan001 wrote:
[..] While there is quite a long list of global moderators, how often do you see the other moderators make judgements on potential hazards as defined under the guidelines? It gets very tiring when many of those who have the power just sit on their hands and the few who do try to protect the forum with their interpretation of gray areas of the guidelines end up with all the criticism. If you look at who signs off on the red letterings, you know who does the moderation and administration VOLUNTEER work.
:sad:

Has then the admin/mod team tried recruit a few more mods? Has the team done anything for team growth? It is certainly bad to allow team members to become exhausted … we NEED you folks, therefore … isn’t it your duty to take care of yourselves also? Just like Mom and Dad? (Forgive me for talking about duties, but this duty to care for oneself is a good one, no?)

Quote:
Why don't people who want to report problems try to PM some of the other mods/admins and get them to carry some of the load?
:-? Do people constantly PM you with problems instead of pressing the report buttons?

Also: Doesn’t the team talk to each other? Is there now regular virtual meeting place where you’d talk about internal things?

Quote:
I just feel very tired now and need some rest. When I feel rested, I'll gladly help out again.
I understand that you are frustrated and feeling hurt. I also understand that it was NOT the intention of any of the people who posted here to frustrate and to hurt you but rather to talk about this issue, and to find a positive way to solve it.

As I wrote before, this is not about trying to find a culprit, this is about finding a reasonable solution to the issue. The issue is NOT you. The issue is how to treat people who want to offer something related to Go, for money.

Greetings, Tom

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Post #79 Posted: Wed Apr 09, 2014 5:41 am 
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hyperpape wrote:
I'm pretty sure that there are fewer active mods than there were in the past. So while we should make sure anyone who becomes a mod is well suited, I think the worry about too many mods is merely hypothetical.

For someone who does have moderation power (as in being on the list of global moderators) to say this probably mean that the forum has too few active mods.

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Post #80 Posted: Wed Apr 09, 2014 6:07 am 
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tchan001 wrote:
hyperpape wrote:
I'm pretty sure that there are fewer active mods than there were in the past. So while we should make sure anyone who becomes a mod is well suited, I think the worry about too many mods is merely hypothetical.

For someone who does have moderation power (as in being on the list of global moderators) to say this probably mean that the forum has too few active mods.

Thank you.

Yes, I think this whole discussion is MUCH more about this fact than about anything else. It is no surprise that you folks feel “tired” if you are too few, and if it is always the same one, two, three people who have to do all the work.

Again: Do you admins & mods talk w/ each other at all? Has this fact never been topic? How do you, how can WE ALL take care that the numerical relation of mods to users is a good one? Should we create a thread where we can vote for people to become moderators? Could you mods create a list of people you’d like to see in the team, then ask these people? BTW I’d also include sincere users in such a list who have been critical in the past since a person who expresses a serious, sincere critique also expresses their will to contribute, to participate in something they care about.

Please note that I’m not asking what you can do for us, I’m asking what we can do for L19. I am convinced than every contributor to this thread loves L19 as THE place for Go players to meet, and I am convinced that the only motivation to post here is to contribute to making L19 an even better place.

Greetz, Tom

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