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Anyone having trouble accessing OGS?
Posted: Tue Aug 02, 2016 7:47 pm
by Joelnelsonb
I haven't been able to get onto OGS in about a week now. It just loads forever without ever bringing up the server. I've had no other internet problems and I've cleared my cache/settings multiple times as well as tried different browsers. I wonder if they're just updating the site and I'm out of the loop. KGS for now though.
Re: Anyone having trouble accessing OGS?
Posted: Tue Aug 02, 2016 10:40 pm
by Go_Japan
I have always had trouble from my iphone browser. Perhaps if you try a different browser it might work? Chrome always seems to work for me.
Re: Anyone having trouble accessing OGS?
Posted: Wed Aug 03, 2016 1:19 am
by daal
No trouble here...
Re: Anyone having trouble accessing OGS?
Posted: Wed Aug 03, 2016 2:15 am
by mongus
Been fine for me. I played a few games last night.
Re: Anyone having trouble accessing OGS?
Posted: Wed Aug 03, 2016 3:48 am
by nukeu666
Since the migration, it hasn't worked on my laptop but works fine from the phone on the same wifi
Posted on their forums but no fixes incoming
The forums are independent so you should be able to post there without a problem
Re: Anyone having trouble accessing OGS?
Posted: Wed Aug 03, 2016 5:10 am
by Bonobo
Yesterday there was an incident that lasted for about half an hour or so
Quoting from the OGS forum (
https://forums.online-go.com/t/please-e ... -mess/8614)
This morning our glorious leaders were experimenting with our new infrastructure's load leveling features in an attempt to bring you a better OGS experience. In a rare miss, all of our IPs were accidentally routed to a handful of internal IPs. A previously (legitimately) banned user attempted to log in and it made all of our IPs look like we had been banned.
The issue has been resolved. If you are still having issues, close out the tab entirely and navigate to
https://online-go.comWe apologize for any inconvenience.
For everybody else who’s been having problems for a longer time since the server switch — it has been working fine for me and many others, therefore I’d recommend communicating your problem (with error messages etc.) on the OGS forum so that the devs can find out what’s going on.
Re: Anyone having trouble accessing OGS?
Posted: Wed Aug 03, 2016 4:08 pm
by Joelnelsonb
I'm having trouble accessing the forums too, hence coming here.
Re: Anyone having trouble accessing OGS?
Posted: Wed Aug 03, 2016 7:34 pm
by Bonobo
Joelnelsonb wrote:I'm having trouble accessing the forums too, hence coming here.
Oh, I understand.
I’m asking over there what can be done.
Re: Anyone having trouble accessing OGS?
Posted: Thu Aug 04, 2016 4:59 am
by crodgers
I have passed this on to matburt and anoek. Yours are the only reports we have heard so far of this kind. Our devs are at US Go Congress at the moment, so it might be a day or two until I can get a hold of them.
Re: Anyone having trouble accessing OGS?
Posted: Thu Aug 04, 2016 5:51 am
by crodgers
from matburt:
"So there are two possibilities.... either they are in a country that is banned OR their router is still inexplicably caching our old address so get them to see what address they think OGS is or figure what country they are in."
Re: Anyone having trouble accessing OGS?
Posted: Thu Aug 04, 2016 7:20 am
by Uberdude
I know KGS once banned all of Microsoft because of one naughty user there, but whole countries?!
Re: Anyone having trouble accessing OGS?
Posted: Thu Aug 04, 2016 7:59 am
by Joelnelsonb
crodgers wrote:from matburt:
"So there are two possibilities.... either they are in a country that is banned OR their router is still inexplicably caching our old address so get them to see what address they think OGS is or figure what country they are in."
I'm in the USA and have not ever been anywhere else. As for the cache, I'm not really the computer-guy so I'll have to look up how to go a little deeper with it. Any suggestions from here would be helpful.
Re: Anyone having trouble accessing OGS?
Posted: Thu Aug 04, 2016 8:11 am
by jeromie
If you want to see what address your computer is using, try opening a command prompt (type cmd from the start menu or program launch menu and hit enter) and then typing nslookup online-go.com. You can also try typing the command tracert online-go.com; that might give some information about where your connection is hitting a snag. The answers might not make sense if you're not a computer guy, but if you copy and paste the results here it might provide some useful information for the OGS devs.
Re: Anyone having trouble accessing OGS?
Posted: Thu Aug 04, 2016 8:56 am
by crodgers
Uberdude wrote:I know KGS once banned all of Microsoft because of one naughty user there, but whole countries?!
To be clear, any country wide ban would not originate from OGS. As far as I know, they are part of international sanctions and our providers have to comply.
Re: Anyone having trouble accessing OGS?
Posted: Thu Aug 04, 2016 10:15 am
by daal
Have you tried turning your router off and on again? (Actually unplug it for a minute). That fixes some issues sometimes.