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kgs maintenance

Posted: Sat Oct 29, 2011 4:23 pm
by xed_over
wouldn't you know it... I haven't logged onto kgs for what seems like weeks (it may actually have been weeks), and I logon right into the middle of a maintenance activity that appears to have been going on for a couple of hours now.

Re: kgs maintenance

Posted: Sat Oct 29, 2011 7:59 pm
by UnclMartin
The server was moved to a new location. It is now up. However, some users will not be able to log in until DNS pools have been updated. This may take 24 hours for some users.

Those using the client for Java Web Start can temporarily use the new IP address:
  • Click the "Configure" button.
  • Set the Host to 69.167.162.200
  • Leave the port set to 2379
  • Click the OK button

Posted: Sat Oct 29, 2011 10:53 pm
by EdLee
Thanks, UM. The "normal" Host is goserver.gokgs.com

Re:

Posted: Sat Oct 29, 2011 11:16 pm
by UnclMartin
EdLee wrote:Thanks, UM. The "normal" Host is goserver.gokgs.com

Yes, thanks for reminding me, Ed.

Once the DNS pools are updated, the users should set the host back to goserver.gokgs.com

Re: kgs maintenance

Posted: Sun Oct 30, 2011 4:58 am
by bleep
Man, I wish I'd thought to come and look here first - I'm re-installing Java for the third time at the moment, thinking something's wrong with my machine!

Re: kgs maintenance

Posted: Mon Oct 31, 2011 5:53 am
by lovely
Ever since the server was moved, I keep lagging and can barely do anything. Before the move I had no problems.

Re: kgs maintenance

Posted: Thu Nov 03, 2011 11:48 am
by UnclMartin
There has now been more than enough time for DNS servers to have been updated. You should set the host back to goserver.gokgs.com. Those of you who are having trouble connecting should try clearing your DNS cache. One help page is at http://www.techiecorner.com/35/how-to-flush-dns-cache-in-linux-windows-mac. If that does not work, please contact your ISP.

Re: kgs maintenance

Posted: Thu Nov 03, 2011 2:36 pm
by wms
I always hate giving advice to key in the IP address. It *always* makes problems later. As we speak, 5 days after we switched servers and 4 days after the last stale DNS entry was cleared, there are still 10 people going through the old IP address. :( There are all people who thought they were fixing a problem by keying in the IP address of the old location. When I tell the ISP to shut down the old server (and that time is coming very soon), then these people will be cut off.

I *ALWAYS* set up port forwarders. It is *NEVER* necessary to key in the IP address of the KGS server.

Really, I should just take that entry out of the config GUI.

Re: kgs maintenance

Posted: Thu Nov 03, 2011 2:54 pm
by amnal
wms wrote:Really, I should just take that entry out of the config GUI.


If you mean the entire 'host' option, I'd like to note that it's sometimes very useful to change it. For me and some people I know in particular, the only way to access KGS when in a university hall of residence was to use a proxy at a different address and port.

Without the option to change it, I'm not sure it would have been possible to use KGS at all!

Re: kgs maintenance

Posted: Thu Nov 03, 2011 3:34 pm
by oren
wms wrote:Really, I should just take that entry out of the config GUI.


Please don't remove it entirely. I need it for ssh tunneling.

Re: kgs maintenance

Posted: Fri Nov 04, 2011 10:14 am
by wms
Sigh. Right, I added it for exactly that, tunnelling etc. But every time I switch servers I find people who used it to change "goserver.gokgs.com" into a hardcoded IP address, then they forget and can't figure out why their client breaks when the server moves. No perfect solution I guess. :(

Re: kgs maintenance

Posted: Fri Nov 04, 2011 10:37 am
by Li Kao
How about using the default address/port as fallback if the first doesn't work?

Re: kgs maintenance

Posted: Fri Nov 04, 2011 11:25 am
by wms
I could do that, but I should add a GUI; "You can't connect to blah blah blah, do you want to try the default of goserver.gokgs.com:2379?". Not sure if I'll get around to it or not...

Re: kgs maintenance

Posted: Fri Nov 04, 2011 12:12 pm
by quantumf
I would have thought anyone savvy enough to figure out ssh tunnelling would be likely to guess why their client is failing to connect.

Re: kgs maintenance

Posted: Fri Nov 04, 2011 12:21 pm
by amnal
quantumf wrote:I would have thought anyone savvy enough to figure out ssh tunnelling would be likely to guess why their client is failing to connect.


The people using ssh tunnels and the people wms refers to are probably different groups, but action to help the latter would potentially harm the experience of the former.