Sorry that we didn't reply to your email Backpack. We sometimes receive over 100 emails in one day and we often don't reply to emails over the weekend. Usually we're still working, but we need the weekend to catch up on other work. For nearly all of June, and early July, I was very sick and couldn't keep up with emails. Things are better now and we've also made some changes so that Younggil and Jing can respond to emails as well. So we're generally responding quite quickly again now and if you still haven't received a reply, please let me know.
Some general answers about shipping:
We always ship by ground or air from the US, UK, Asia or Australia (maybe Canada and some other places too in the future) - based on closest/best value location that has stock. That means you'll nearly always receive your order in 1-3 weeks, depending on where you live. In extreme cases, like where volcanic ash clouds or blizzards shut down major shipping hubs, orders can take longer.
We never ship to customers by sea, except for big wholesale orders (it takes too long for most customers). In Robert's case (above), he was asking about a book that was brand new and we had to wait several more weeks for our first batch of stock to arrive, before we could sell it to him.
As soon as an order ships, we send an email with an estimated delivery date or range of dates. For most orders, we'll also send you a tracking link and tracking updates (e.g. let you know when the package is out for delivery, so you can be there to receive it or know that you should visit the post office after work). If you enter a mobile/cell phone number at the checkout, you can get these updates as text messages too. Only a few carriers, like Royal Mail in the UK (which is used a lot for books), still don't provide tracking services, though most do these days.
Free shipping is currently available on all equipment, in nearly all regions. Unfortunately, we had to stop offering it in some regions like South America, South Africa and Russia, because we couldn't find any reliable and cost effective ways to get Go boards there
. In a couple of months we'll add a new range of cheaper Go equipment to our store and we'll have to revise our free shipping policy and our prices at that time. However, we'll still offer the best rates on shipping that we can find for you.
