I write to sing the praises of the customer service folks at Yellow Mountain Imports. I have purchased my go equipment from them over the past two years and I have to say their service is (in my experience) impeccable. One of the go bowls that I received from them had an unsightly stain - and they replaced that immediately, no questions asked, with no requirement that I send the bowl back to them. (so I use it for desk items)
Recently (over the past three months) my 2.4" shin-kaya table board that I purchased from them in November, 2012, developed a swelling in the middle (perhaps where two pieces were joined) that was growing and becoming a little annoying and very noticeable by sight and definitely by feel). I sent pictures to them, and immediately they offered to replace the board for me if I paid to ship the original to them (even though their return policy is generally a 30-day free return with restock fee).
No cost whatsoever, but the shipping (which was about $40 - well worth it to replace a $200 goban).
Very pleased, and I must highly recommend them. Excellent quality (but if there is ever an issue, they will treat you well!)
Todd
Singing the praises of Yellow Mountain Imports
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Rowen
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Re: Singing the praises of Yellow Mountain Imports
I've only used them one time and it was my first ever goban purchase. I was very happy with the quality of there customer service and the way they kept me informed when things went wrong with UPS.
I look forward to my next purchase from them.
I look forward to my next purchase from them.
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Archivist
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Re: Singing the praises of Yellow Mountain Imports
I'll throw my weight behind your praise and add to the choir. I've had only good experiences in all my dealings with YMI. Truly a customer service model for the ages. They are excellent at exceeding service expectations.
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Bonobo
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Re: Singing the praises of Yellow Mountain Imports
How very nice of y’all to post positive reports ♥ too often we tend to remark only on negative things, and the good ones we take for granted.
“The only difference between me and a madman is that I’m not mad.” — Salvador Dali ★ Play a slooooow correspondence game with me on OGS? 
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gomeditate
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Re: Singing the praises of Yellow Mountain Imports
I'm with you guys. I love YMI, and never hesitate to do business with them! Always great service.
Brandon
Hailing from the Heart of Dixie (ROLL TIDE!)
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Hailing from the Heart of Dixie (ROLL TIDE!)
- Constant companion of the empty triangle and guardian of the dumpling
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dracflamloc
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Re: Singing the praises of Yellow Mountain Imports
Agreed, I've had just had a great experience with them